If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
Products
What is the shelf life of your cosmetics?
If you enter your email address on the product page after logging in, we will notify you by email when the product is back in stock.
What skincare products do you offer?
Please send the product name and details you are curious about to andaash.offi@gmail.com and we will reply.
Are your cosmetics long-lasting?
Products marked as temporarily out of stock are scheduled to be restocked, while products marked as out of stock are not scheduled to be restocked.
What should I do if I experience a reaction to a product?
Products marked as temporarily out of stock are scheduled to be restocked, while products marked as out of stock are not scheduled to be restocked.
Shipping
What shipping options are available for beauty products?
It is possible. Most of them are packaged together. If you would like them to be shipped separately, please contact the customer service center.
How can I track my beauty product order?
The tracking number is entered immediately after the delivery process. Therefore, the courier company may not have entered the parcel movement yet. Please check again after at least 12 to 24 hours after the delivery process.
Do you ship internationally?
The shipping address only can be changed before shipment. It is not possible to change the shipping address if the items are already shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
What should I do if my beauty product package is damaged upon arrival?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
What should I do if my tracking number isn’t working?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
Orders
How can I place an order for beauty products?
If you are a member, you can check by logging in - member information - order. If you are a non-member, you can check by entering information in order inquiry - non-member order inquiry.
Can I modify or cancel my beauty product order after placing it?
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
What payment methods do you accept for cosmetic purchases?
Basically, all ANDAASH packaging is gift-ready. However, shopping bags are not provided separately.
How will I know if my order was successful?
Separate pre-order and pre-delivery services are not provided.
What should I do if I received the wrong beauty product?
Separate pre-order and pre-delivery services are not provided.